FAQ

Check-in is available from 3.00 pm. Please do let us know your estimated time of arrival in good time so that we can ensure a smooth handover of the keys.

We will hand over the key to your holiday flat to you in person on arrival between 3.00 pm and 5.30 pm.

A late arrival is generally not a problem; please let us know your approximate arrival time. From 17:30 onwards, we will leave the key to your holiday flat in a key box.

We’ll send you all the important information and the code for the key box in good time.

As a rule, we ask you to vacate the holiday flat by 10.00 am in accordance with the house rules displayed in the flat, as we begin the final clean-up immediately after your departure. Please sort your rubbish and place it in the designated bins, close all windows and switch off the lights.

We’ll be happy to check on request whether a later departure is possible. Unfortunately, this isn’t possible during the peak season.

• The flats have been recently renovated and are individually furnished.

• All holiday flats have a fully equipped kitchenette with an electric hob, plenty of crockery and the necessary basics such as coffee, tea and spices.

• We also provide consumables such as toilet paper, washing-up liquid and bin liners for the first few days.

• Roller shutters or blackout blinds are fitted in all rooms.

No. On arrival, the beds will be freshly made and there will be plenty of clean towels provided. You will also find kitchen towels and washing-up sponges in the kitchen. For longer stays, you are welcome to book an extra change of towels and bed linen.

Our holiday flats are modernly furnished but have carpeted floors or rugs.

It’s best to contact us directly to discuss your requirements.

Yes, if you specify this when booking, we’ll be happy to provide a cot measuring 120x60 cm and a high chair in the holiday flat for you.
Please bring your own bedding (blanket, pillow, covers) for the cot.

Unfortunately, we do not accept bookings with pets.

No, smoking is not permitted in the holiday flats, but you are welcome to smoke on the balcony where possible.

Yes, free Wi-Fi is available throughout your stay. We usually provide a smart TV as well. Please bring your login details so you can watch Magenta TV, Netflix, etc. as usual.

Each flat comes with a parking space in the building’s underground car park. Please check the height restriction for the relevant underground car park before booking. You’ll find this in the detailed description of the flat.

The Bühlchen holiday flat does not have a parking space in the underground car park, but it does have a parking space right outside the front door.

We do not yet offer charging points at our parking spaces. However, there are plenty of charging points in Titisee within walking distance of our apartments.

Yes, you can take the ICE, EC or IC directly to Freiburg Central Station. From Freiburg, the S-Bahn runs every half hour through the picturesque Höllental valley to Titisee.
There are also FlixBus connections to Titisee (stop at Badeparadies).
On arrival, we’ll give you the KONUS card, which allows you to use buses and trains in the Black Forest, all the way to Karlsruhe, free of charge.

Along with your booking details, you’ll receive both an email address and a mobile number where we can be reached at any time during office hours.

No problem – please contact us by mobile or email during office hours.